How can we help?
At Letterland, we love helping teachers, parents and educators bring letters to life! Whether you have a question, need guidance on our programs, or want to share your Letterland story, we're here to help.

Find our most common questions answered below!
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Digital Support

Account, subscriptions, licences & access

Before browsing the FAQs below, you may find your answer in our Phonics Online Help Centre, which covers a wide range of common questions.

How do I manage my subscriptions on Phonics Online?

Log in at teacher.letterland.com and go to Settings > Manage Schools, where you can:
  • Add teachers to your school account
  • Create classroom groups
  • Add students to each group
Students log in separately at child.letterland.com using a School ID and password, which teachers can download and distribute to parents.

How do I reset my password for Phonics Online?

Go to the Forgot Password page at teacher.letterland.com and enter your registered email address. A reset link will arrive within a few minutes.

If the email does not appear in your inbox, check your spam or junk folder.

How can I see the New Characters on Phonics Online?

Log in at teacher.letterland.com and go to Edit Profile, then:
  1. Under Character Version, select New
  2. Select Save Profile
For further details, visit the New Characters support article in the Support Manual.

I can't log in to Phonics Online - it says I need to upgrade, or my trial has ended.

Your free 30-day trial has expired. To continue, log in at teacher.letterland.com and go to Settings > Change Plan, where you can:
  • Choose a monthly or yearly subscription
  • Pay securely by credit card
Access is restored immediately once payment is confirmed.

If you need to be connected to your school's account, contact us at info@letterland.com.
If I add teachers or students to my Phonics Online account, will charges be prorated?
Yes. Any additional licenses added mid-subscription are charged on a prorated basis, so you only pay for the time remaining in your current subscription period.
Can I pay for a Phonics Online subscription via purchase order (PO) or an invoice?
Yes. If your school or district requires a purchase order or invoice, send your PO to usinfo@letterland.com and our team will confirm your order within 2 working days.
How do I update my payment method?
Log in at teacher.letterland.com and go to Settings > Manage Schools > Manage Billing. 

Find your current payment method and select the edit icon on the right.
How do I cancel my Phonics Online subscription?
Log in at teacher.letterland.com and go to Settings > Billing, then select Cancel Plan.
   
Your access will continue until the end of the current billing period. 
I'm migrating to Phonics Online from the Letterland Legacy software - what are the differences?
Phonics Online is the fully web-based replacement for the legacy CD-ROM software, which relied on Adobe Flash Player (discontinued December 2020). It runs on any laptop, desktop, or tablet with an internet connection - no installation needed.

It includes everything from the old software, plus new features.

Downloadable Software & Apps Notice
The original Letterland apps and software are no longer supported, as they relied on Adobe Flash Player (end-of-life Dec 2020). We recommend upgrading to Phonics Online, which includes all previous functionality and more.
Digital Support Ticket

Orders

Purchasing, delivery, quotes & refunds

Where can I purchase Letterland materials?

You can order in the following ways:
Letterland materials are available through distributors in over 111 countries. 

How do I order using a purchase order (PO)?

Email your PO to usinfo@letterland.com. Our team will confirm your order details within 2 working days. 

Please note that PO billing for Phonics Online typically takes 48 hours to activate once the PO is received.

Can I get a quote for teacher/ student subscriptions?

Yes! Fill in the Phonics Online quote form for an instant online quote. Alternatively, fill in the Send a Message form and our team will be happy to help. 

How long does delivery take?

Orders are processed within 1-2 working days. Once dispatched, delivery within the US typically takes 3-4 working days.
Can I get a refund for an accidental or unwanted purchase?
Yes. Fill in the Send a Message form with your order number and the reason for your request.
 
For physical goods:
  • Items must be returned unused and in original packaging
  • You may cancel within 7 working days of receiving your order 
Send a Message

Training

Booking sessions, workshops & certification

What types of training do you offer?

We offer four types of training session:
  • Initial - An introduction to Letterland strategies and routines for teachers new to the program
  • Refresher - For teachers with some Letterland experience who want to deepen their practice
  • Follow-up - Continuing professional development to support successful long-term implementation
  • Customised - Bespoke sessions tailored to your specific requirements

Can you arrange an in-school or group training workshop for our staff?

Absolutely. We can deliver closed sessions at your school or district, either in-person or virtually, for up to 30 participants.
Fill in the Book a Session form with details of your request and our team will get back to you. 

Do you offer pre-recorded or on-demand training options?

Yes. Free training videos can be found on our Training Videos page. For any other training request, fill in the Book a Session form and our team will get back to you. 

How do I become a certified Letterland Trainer?

To become an approved Letterland Trainer you will need to meet the following requirements:
  • At least 2 years of experience teaching Letterland or relevant teaching experience
  • At least 1–2 years of experience as a Letterland Coach 
Book a Session

Still Need Help?

If you can't find what you're looking for, fill in the form below and our team will be happy to help.
Send a Message