When you place an order on this website you are entering into a transaction with Letterland International Ltd. We will store your order, obtain authorisation from your bank for payment, and use the information you supply to fulfil the order either directly or through our authorised agents.
When you place an order with us, we will send you a confirmation email. We, or our agents will confirm acceptance of your offer to buy from us when payment is received and the order is despatched. When your order is sent we, or our agents, will also send you a despatch note by email.
If there is a problem with collecting payment from your credit /debit card after we have confirmed receipt of your order, we may be unable to process it. If you are sure you are using a valid card, please try again with the same card , or order again online, using a different credit/debit card.
Alternatively, please contact us and we may be able to offer an alternative means of payment.
Your statutory rights are not affected by any of the above. We reserve the right to refuse to supply any order. The Laws of England shall apply to this Agreement and its interpretation shall be subject to the exclusive jurisdiction of the Courts of England, irrespective of the place of delivery.
For credit card payments, Letterland uses Sage Pay - the secure online payment gateway for credit card processing. Sage Pay has achieved the highest level of compliance under the Payment Card Industry Data Security Standard (PCI), and adheres to the most stringent levels of fraud screening, ensuring that your details remain secure throughout the transaction process.
All credit card information is encrypted using 128-bit SSL certificates. No credit card information is ever passed unencrypted and any messages sent between servers are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that no credit card information can be examined, used or modified by any third parties attempting to gain access to sensitive information.
Your credit card information is not stored by Letterland once the transaction is complete.
Any customer information held on our computers complies with the rules and laws governing data protection. Information is collected either via email or phone or online and is collected lawfully and in accordance with the Data Protection Act 1998.
Information that is collected from you during the ordering process is used only to produce mailing labels in our order despatch process, track order history and speed order placement.
If you have any questions or need further information, please don't hesitate to contact the Customer Service Team at Head Office.
We hope that you're happy with your books and that they are suitable for your class or child. In the unlikely event that they are not, please don't hesitate to contact us at the Head Office to arrange for replacement or return. If replacement items are sent, there will be a delivery charge to your delivery address. You are also responsible for all postal charges unless there has been a mistake with your order or the goods are faulty in any way.
Please note that if you are a buyer within the European Economic Area you may cancel your order on condition that:
When we receive them, in saleable condition, we will refund the price you paid less the original shipping and delivery costs.
Please note that we do not accept return of DVDs or software unless they are unopened and the original seal is intact or they were demonstrably defective on despatch.
If you need any help, or would like to arrange a return or refund, get in touch.
Currency and Prices
All prices are in Pounds Sterling. Any orders placed with Letterland will be converted from Pounds Sterling into your currency by your credit card company when they process the online transaction. Please remember that currency rates change all the time and even the online currency conversion rate displayed here may differ to the rate when your transaction is processed by your credit card company. Delivery charges are additional and are calculated as part of the online shopping process.
Duties and Taxes
For non-UK deliveries, any import duties or taxes payable are your sole responsibility.
We accept valid Visa, MasterCard, Solo and Switch Credit and Debit cards.
If you have any problems or queries, please don't hesitate to contact us.
Charges are automatically calculated according to the total weight of your consignment. The rates are based on the tariffs of Royal Mail (UK) and Parcel Force (International) delivery services. Accordingly, we reserve the right to change the cost of delivery without prior warning.
We aim to dispatch orders no longer than 48 hours after a successful receipt of payment. Time for delivery will vary on the size and weight of your order. For UK deliveries please allow 10 working days for delivery before making enquiries. For international deliveries please allow 21 working days. If you have not received your consignment with these time periods, please email customer services quoting your order reference number. You may also contact them by telephone on +44 (0)1476 541080