The terms and conditions governing the use of this website are detailed below and should be read carefully. We may vary these terms or conditions from time to time. Please note that your use of this website, or purchase made through it, means that you accept these terms and conditions in their entirety.
Any contracts or agreements formed between you and us by means of this website shall be governed and interpreted according to English law and any disputes or proceedings are subject to the exclusive jurisdiction of the English courts.
This website is owned and managed by Letterland International Ltd. The copyright in all content provided on it including graphics, code, text, software files, audio files and design is owned by us except where otherwise indicated.
Letterland marks, logo, and the various Letterland domain names are the property of Letterland International Ltd. You agree not to copy, reproduce, upload, post, display or use in any way the Letterland marks and/or logo without the prior written permission of Letterland International Ltd.
You are granted a limited personal licence to use the materials on this website for personal non-commercial or educational purposes only relating to Letterland. Save as expressly stated, you may not modify, copy, reproduce, re-publish, upload, post, transmit or distribute in any way any of the Letterland materials. Any use of the website or other property of Letterland not expressly permitted in this Copyright Notice is strictly prohibited and will constitute an infringement of the copyright and other intellectual property rights of Letterland. You agree not to delete, change or modify in any way this Copyright Notice on this Website.
Letterland International Ltd is a company registered in England with company registration number 1540779 and VAT registration number 424813757.The registered office is at: 8/10 South Street, Epsom, Surrey, KT18 7PF.
You can contact the Letterland Customer Services Team at the Head Office address.
This privacy notice (Privacy Notice) sets out the ways in which we, Letterland International (we, us, our), collect and use your personal data (your personal information) in connection with our publishing business. It also explains what rights you have, to access or change your personal data.
We are a company registered in England under company number 1540779, with our registered address; 8/10 South Street, Epsom, Surrey.
You can contact us as follows:
Riverbridge House, Guildford Road
KT22 9AD, UK
Information you provide to us
We will collect any information that you provide to us when you:
The information you provide to us might include your name, address, email address, phone number. If you are ordering books you will also provide your payment details. If you are submitting a job application you may also provide additional information about your academic and work history, references and any other such similar information.
Information we collect about you
We will collect any information contained in any correspondence between us. For example, if you contact us using the form on our website, by email or by telephone, we will keep a record of that correspondence.
We will also collect certain information about how you use our website and the device that you use to access our website. This might include your IP address, geographical location, device information (such as your hardware model, mobile network information, unique device identifiers), browser type, referral source, length of visit to the website, number of page views, the search queries you make on the website and similar information.
If you use our web-based software subscription service then we collect the data provided to us in order to manage your account and for your access and use of the service. The data used to run child accounts on this software is minimal, we do not require any personal children's data to be supplied to run the service. We may, however, collect the first name of the child and/or photo if you, the parent/school wishes to use this information to manage accounts.
We also collect learning progress associated with accounts, this may contain areas that a child found difficult and how they are progressing through the program.
This information may be collected by a third-party website analytics service provider on our behalf and/or may be collected using cookies. For more information on cookies please read paragraph 6 below.
Information we receive from third parties
In certain circumstances, we will receive information about you from third parties. For example, if you are a job applicant we may contact your referees to provide information about you;
We will use your information for the purposes listed below either based on:
Where we refer to using your information based on our "legitimate interests", we mean our legitimate business interests in conducting and managing our business and our relationship with you, including the legitimate interest we have in:
Where we use your information for our legitimate interests, we make sure that we consider any potential impact that such use may have on you. Our legitimate interests don't automatically override yours and we won't use your information if we believe your interests should override ours unless we have other grounds to do so (such as your consent or a legal obligation). If you have any concerns about our processing, please refer to details of "Your Rights" in paragraph 9 below.
We may use your information for the following purposes:
In connection with the purposes and on the lawful grounds described above and in addition to the recipients of your information as described above, we may share your personal information with third parties that we work with such as:
We require third parties to maintain appropriate security to protect your information from unauthorised access or processing.
We track user traffic and usage patterns throughout this site, but this information is not correlated with data about individual users except where you have registered for a specific purpose.
You can accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features of our site if cookies are disabled.
We use two types of cookie on this website:
We operate a policy of "privacy by design" by looking for opportunities to minimise the amount of personal information we hold about you. We use appropriate technological and operational security measures to protect your information against any unauthorised access or unlawful use, such as:
We will retain your information for as long as is necessary to provide you with the services that you have requested from us or for as long as we reasonably require to retain the information for our lawful business purposes, such as for the purposes of exercising our legal rights or where we are permitted to do so for purposes of academic, literary expression and research purposes. We operate a data retention policy and look to find ways to reduce the amount of information we hold about you and the length of time that we need to keep it. For example:
Our company is located in the UK.
Your information will be processed outside of the European Economic Area (EEA) in the circumstances listed below and we will take all steps necessary to ensure that any of your information is adequately protected and processed in accordance with this Privacy Notice, including but not limited to using all appropriate cross-border transfer solutions such as the European Commission's Standard Contractual Clauses or the EU-US Privacy Shield Framework:
You have certain rights in respect of the information that we hold about you, including:
You may exercise your rights above by contacting us using the contact details in this Privacy Notice, or in the case of preventing processing for marketing activities also by updating your marketing preferences at any time.
Please note that we may need to retain certain information for our own record-keeping and research purposes. We may also need to send you service-related communications relating to your account even when you have requested not to receive marketing communications.
Note that if you make a request to access information that we hold about you in accordance with your right to do so listed above, we have the right to charge you a fee of £10 to assist us with the administration of your request.
From 25 May 2018, in accordance with new data protection laws which will be in force from that date, you will have certain additional rights in respect of the information that we hold about you, including:
You may contact us with the details at the top of this Privacy Notice if you wish to action any of these additional rights and we will comply with your requests unless we have a lawful reason not to do so.
We may make changes to this Privacy Notice from time to time. We will post any changes to our site or notify you of any material changes by e-mail
This Privacy Notice was updated on 22nd May 2020
When you place an order on this website you are entering into a transaction with Letterland International Ltd. We will store your order, obtain authorisation from your bank for payment, and use the information you supply to fulfil the order either directly or through our authorised agents.
When you place an order with us, we will send you a confirmation email. We, or our agents will confirm acceptance of your offer to buy from us when payment is received and the order is despatched. When your order is sent we, or our agents, will also send you a despatch note by email.
If there is a problem with collecting payment from your credit /debit card after we have confirmed receipt of your order, we may be unable to process it. If you are sure you are using a valid card, please try again with the same card , or order again online, using a different credit/debit card.
Alternatively, please contact us and we may be able to offer an alternative means of payment.
Your statutory rights are not affected by any of the above. We reserve the right to refuse to supply any order. The Laws of England shall apply to this Agreement and its interpretation shall be subject to the exclusive jurisdiction of the Courts of England, irrespective of the place of delivery.
For credit card payments, Letterland uses Sage Pay - the secure online payment gateway for credit card processing. Sage Pay has achieved the highest level of compliance under the Payment Card Industry Data Security Standard (PCI), and adheres to the most stringent levels of fraud screening, ensuring that your details remain secure throughout the transaction process.
All credit card information is encrypted using 128-bit SSL certificates. No credit card information is ever passed unencrypted and any messages sent between servers are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that no credit card information can be examined, used or modified by any third parties attempting to gain access to sensitive information.
Your credit card information is not stored by Letterland once the transaction is complete.
Any customer information held on our computers complies with the rules and laws governing data protection. Information is collected either via email or phone or online and is collected lawfully and in accordance with the Data Protection Act 1998.
Information that is collected from you during the ordering process is used only to produce mailing labels in our order despatch process, track order history and speed order placement.
If you have any questions or need further information, please don't hesitate to contact the Customer Service Team at Head Office.
We hope that you're happy with your books and that they are suitable for your class or child. In the unlikely event that they are not, please don't hesitate to contact us at the Head Office to arrange for replacement or return. If replacement items are sent, there will be a delivery charge to your delivery address. You are also responsible for all postal charges unless there has been a mistake with your order or the goods are faulty in any way.
Please note that if you are a buyer within the European Economic Area you may cancel your order on condition that:
When we receive them, in saleable condition, we will refund the price you paid less the original shipping and delivery costs.
Please note that we do not accept return of DVDs or software unless they are unopened and the original seal is intact or they were demonstrably defective on despatch.
If you need any help, or would like to arrange a return or refund, get in touch.
Currency and Prices
All prices are in Pounds Sterling. Any orders placed with Letterland will be converted from Pounds Sterling into your currency by your credit card company when they process the online transaction. Please remember that currency rates change all the time and even the online currency conversion rate displayed here may differ to the rate when your transaction is processed by your credit card company. Delivery charges are additional and are calculated as part of the online shopping process.
Duties and Taxes
For non-UK deliveries, any import duties or taxes payable are your sole responsibility.
We accept valid Visa, MasterCard, Solo and Switch Credit and Debit cards.
If you have any problems or queries, please don't hesitate to contact us.
Charges are automatically calculated according to the total weight of your consignment. The rates are based on the tariffs of Royal Mail (UK) and Parcel Force (International) delivery services. Accordingly, we reserve the right to change the cost of delivery without prior warning.
We aim to dispatch orders no longer than 48 hours after a successful receipt of payment. Time for delivery will vary on the size and weight of your order. For UK deliveries please allow 10 working days for delivery before making enquiries. For international deliveries please allow 21 working days. If you have not received your consignment with these time periods, please email customer services quoting your order reference number. You may also contact them by telephone on +44 (0)1476 541080
These licence terms constitute an agreement between Letterland International Ltd (the "Owner") and you. If you accept the terms of this Software Licence then you may use the software that you are in the process of installing (the "Software") only on a single computer. By accepting the terms or using the Software, you agree to be bound by the terms of this Software Licence. If you do not accept the terms you must not use the Software and must return it, together with any related materials, without copying any of them, to the supplier from whom you bought them. The supplier will refund the price you paid to the supplier provided the supplier is satisfied that you have not copied the Software.
The Software is sold on the condition that it will not be hired or used by software clubs or be made available as part of a lending library system.
All material in the Software and in any related user manual (the "Manual") and all copyright and intellectual property rights in them are the sole and exclusive property of the Owner, and must not be used, displayed, modified, adapted, distributed, transmitted, copied, transferred, rented, printed off or published or otherwise reproduced in any form by any means other than strictly in accordance with the terms of this Software Licence:
The Licensed Material
These terms govern the Software, the Manual and the following material contained in them:
The Licence Granted
The Owner grants to you a non-exclusive non-transferable licence (the "Licence") to use the Data, Routines and Updates on a single computer. The Software is not designed for use on a network. If you wish to try and run the Software on a network you may do so at your own risk provided that before doing so you contact the Licensor and buy an appropriate licence. A multi-user licence is not the same as network licence.
The Licence will terminate without notice if you breach any of the terms of this Licence, following which you will not be entitled to use the Proprietary Material and must delete it from your computer.
Use of the Proprietary Material
Limitation of liability
The entire liability of the Owner and their suppliers and your exclusive remedy shall, at the Owner's option, be:
These terms will be governed by English law and the English Courts shall have exclusive jurisdiction.